Returns and our 30-day connection promise

We believe in our products, so if your Pakk doesn't get you talking, you can send it back.

Please contact us before you send anything back. Returns sent without our instructions can't be accepted.

How to return

  1. Email hello@pakks.co within 30 days of delivery with your order number.
  2. We'll email you the return address and instructions.
  3. Pack the complete set, and include a note with your name and order number inside the parcel.
  4. Post it back. Return postage is paid by you, and we recommend a tracked service.
  5. Once it's inspected, approved refunds go back to your original payment method within 10 business days.

All we ask

Be reasonable. We're a small business, not a megastore. Please give your Pakk a genuine go before deciding it isn't for you.

  • Return the complete set, including the box, in good condition
  • Return any gifts with purchase, including gift cards (unreturned or used value is deducted from your refund)
  • Items returned damaged incur a fee, set at inspection
  • Outside 30 days? Get in touch and we'll see what we can do

Something wrong with your order?

If it arrived damaged, faulty or wrong, you don't pay to send it back. Email hello@pakks.co with a photo, or start an Onward claim if you added Onward at checkout.

Full details in our refund policy. This promise is in addition to your rights under the Australian Consumer Law.