Accessibility

Pakks is about making connection easier, and that includes our website. We want everyone to be able to browse, choose and buy a Pakk comfortably.

Our commitment

We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.2 at Level AA. It's ongoing work, and we keep improving as we go.

What we do

Test our pages with automated accessibility checks (axe)
Check colour contrast on text, buttons and images with text
Test with a keyboard on desktop and mobile, so you can reach everything without a mouse
Respect your device's reduced-motion setting, so animations calm down if you've asked them to
Build accessibility into the site itself. We don't use accessibility overlays or widgets.

Where we're still working on it

A few parts of our site come from other companies: reviews (Loox), customer videos (Videowise), our wholesale application form, order tracking (Onward) and checkout (Shopify). They may not fully meet the standard yet. We raise issues with them when we find them, and if any of these gets in your way, we'll help you another way.

Need help, or spotted a problem?

Email us at hello@pakks.co and tell us what happened and which page you were on. We try to reply within 24 hours, and rarely take longer than 48.

Having trouble ordering? Email us what you'd like and we'll help you place your order.

If you're not happy with our response, you can contact the Australian Human Rights Commission (opens in a new tab).

Last reviewed: [KAYCI: D Month YYYY]